I am sure that many of you will agree that being able to order takeout food on your credit or debit card is one of the most useful features of the site. The amount of times I have been hungry with no cash I couldn’t tell you! iTakeout also doesn’t charge you to do this and there is no minimum value to use a card with.
We’ve recently had a few questions about card payments on the site and so thought it was a good idea to make the information available to all.
Here are the questions:
Why can’t I use my card on all restaurants?
Some of our partner restaurants opt to only receive payment for orders in cash. This is an option that we make available to them – if you would like to use your card with your favourite restaurant and they currently don’t accept it, let us know and we’ll let them know!
My card was refused saying the transaction was declined. Why?
Good question – there could be any number of reasons:
- Your bank declined the card perhaps because of insufficient funds or some other reason.
- Your billing address did not match the address your bank holds. We will only accept cards whose addresses match – so make sure that is typed correctly.
- Other information such as your security code or issue number wasn’t entered correctly.
Do you accept all kinds of credit cards?
We accept most kinds of credit cards:
- Visa
- Mastercard
- Switch
- Solo
- Some Maestro cards
We currently cannot accept Maestro cards with 18-digit long card numbers or Maestro cards without an issue number or start date. These are normally issued by HSBC and some scottish banks. We hope to support these cards in the future.
So there we go! If you have any further questions, don’t hesitate to get in touch…
if you accept some maestro cards, why isn’t there an option to select maestro. mine has no issue number and it’s from natwest which is one of the biggest banks in the country
September 24th, 2009 at 8:45 pmYou are absolutely right that there should be a Maestro option. However we are somewhat at the mercy of our payments provider (they are the company who we operate through when contacting the relevant banks) who are being a little slow on the changeover to support newer cards. Unfortunately this is not related to a particular bank – and even more unfortunate in that it is slightly beyond our control.
I can only apologise if this causes you any inconvenience. Rest assured that we do think this sucks too and we are doing all we can to support this.
October 14th, 2009 at 8:21 pmI was looking into ordering through your service but was unable to as you do not accept american express.
February 3rd, 2010 at 6:33 pmUnfortunately we do not accept Amercian Express. This is mainly due to it’s limited use and popularity in the UK which means that our card services provider will charge us extra for supporting it.
Our apologies for the inconvenience this may cause you.
February 3rd, 2010 at 8:29 pm